Product
If your Hynes Eagle bag shows signs of issues such as torn seams, broken buckles, or faulty zippers, we will repair or replace it at no cost to you. This warranty applies to bags and excludes normal wear and tear, accidental damage, and apparel.
What's Covered?
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The following product categories purchased directly from hyneseagle.com qualify for the warranty:
- Backpacks
- Rolling Backpacks
- Packing Cubes & Organizers
- Waist Bags
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- Torn straps
- Loosening or ripped seams
- Zipped seams tearing off
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- Ripped pockets
- Broken buckles
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- Broken zipper pulls
- Faulty snap buttons
- Insufficient fabric length leading to holes at seams
- Broken elastic
What's Not Covered?
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While our bags are built to last, the one year warranty does not cover normal wear and tear, improper handling, or accidental damage. The following is a non-exhaustive list of what is not covered:
- Cuts/tearing in the fabric
- Stains or burns
- Damaged fabric (unless damaged upon delivery)
- Scratches on fabrics
- Damage to the bottom of the bag
- Holes in the canvas
- Dirty/worn wheels
- Hynes Eagle products purchased on unauthorized marketplaces
Note: The warranty applies only to our bags and does not cover apparel.
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Hynes Eagle products are available on multiple sales channels. It's important that when you purchase a Hynes Eagle product, you are purchasing from an authorized marketplace such as Amazon, Target, Walmart, Kohl's or Tiktok. Purchases from marketplaces are subject to their own return and warranty policies.
Unauthorized marketplaces include resellers such as Poshmark, Ebay, Mercari, and more and do not qualify for warranty claims. Please make sure to check with your marketplace if it is authorized or not.
From Materials To
Website Claim
If you purchased your Hynes Eagle product from HynesEagle.com directly, please submit your warranty claim here.
Marketplace Claim
For purchases made through authorized marketplaces, please submit warranty claims here. Marketplace returns are not accepted.
20% First Order
